Reviews & Testimonials

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Eleanor Glanville

"Highly recommend these guys! Fantastic service and we're delighted with the condition and quality of the car. Great selection of vehicles, found just want we needed. So helpful and easy to deal with. Thank you Coby for looking after us so well!"

29 March 2026

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Martin Curtis

" I bought a VW Caddy from OVM Services around 16 months ago and also took out the extended warranty. At the time, the purchase process was straightforward and easy. A couple of months later an engine warning light came on, so I contacted them and they booked the vehicle in for inspection. They found an issue with some wiring and repaired the terminals, but explained that it might not fully resolve the fault as it could be a sensor and asked me to return if the light came back on. When it did, they booked it in again and replaced an exhaust sensor. Everything was clearly explained throughout the process and all the work was covered under warranty with no hassle at all. At the time I also noticed the towbar lights weren’t working. After letting them know, they replaced the wiring loom—again at no extra cost. I’ve now done around 20,000 miles in the van and absolutely love it I can’t fault the service I’ve received. They’ve been helpful, transparent, and true to their warranty. I’d happily go back when I’m looking for another vehicle. "

25 March 2026

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Phil Hawkins

"Quality and a friendly approach all go towards a good reputation."

23 March 2026

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Nicole Hall

"Definitely highly recommend Otter Vale! Coby has been absolutely brilliant & so helpful. Big 5🌟! He made our purchase so quick & easy. Thank you very much ☺️"

22 March 2026

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Katie Butterfield

"Lovely people, extremely helpful and caring."

20 March 2026

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Andy H.

"I bought a 3 year old Trafic from OVMS and it's been great. After a couple of weeks the battery was not charging. Although the Battery wasn't included in the Warranty, OVMS were very helpful and offered to pay for a new one. It's this kind of after sale service that makes the difference. I am very impressed (rare these days) and so, I'm happy to share this review with anyone thinking of buying a vehicle from OVMS. Thanks guys."

13 March 2026

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Nicki Hill

"Jake was extremely helpful and patient, found us exactly what we were after and looked after us so well! An asset to his team!"

10 March 2026

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Jack Logan

"Just recently purchased a new work vehicle through otter vale moter services and the whole process couldnt of gone any better. Id like to thank in particular Coby for helping me through all of the paper work and being so clear and helpful when answering any of my questions. Highly recommend for anyone looking to change there vehicle."

17 February 2026

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Katie Darcey

"I cannot fault the care and attention given to us following the unfortunate purchase of a van with hidden faults (sadly mis sold to OVMS as a perfectly working vehicle). Lee and the team were incredibly helpful and made sure we were updated and happy every step of the way. I wouldn’t hesitate from purchasing from Otter Vale in the future, I don’t think you would find better customer service and after care anywhere else."

09 February 2026

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Elsbeth Roberts

"It was a pleasure to deal with Coby. He was polite, helpful, personable and informative, but without being pushy or overbearing + any questions we had regarding the vehicle etc… were answered promptly and fully. I would suggest that Coby is a real asset to your Company - definitely employee of the month!! "

04 December 2025

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Gary Wilde

"Coby kept us well informed with our enquiry and purchase, We were very pleased with the service we received"

26 November 2025

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Shawn Roberts

"Andrew was brilliant the whole way through"

26 November 2025

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Tony Nancarrow

"Luke was brilliant, always helped when required, I felt I purchased my vehicle not sold it, Luke never pressured me and was full of information when needed, top man"

25 November 2025

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Ronan Decsey

"We purchased a van from Andrew Storey-Barrett and the experience was perfect. From start to finish Andrew extended the perfect amount of communication, the perfect amount of friendliness and the perfect temperament. He was courteous, not pushy. He was understanding and respectful. He axplained things as required in a way that was easy to understand, and most importantly addressed both me and my partner equally, which is refreshing in this industry. We love the van and felt so confident with this purchase that we did not look at other options. All in all it could not have gone better. Thank you Andrew."

03 November 2025

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Gary Dyte

"We had a really warm welcome from Coby Pipe right from the start. He offered us a drink straight away, which we accepted happily. He explained everything clearly, showed us the car we were interested in and told us what happened next. This was definitely the best experience we have ever had, when buying a car, cannot recommend them enough."

16 October 2025

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Bryan Nelson

"I was pleased that Otter took a motorcycle in part/ex for my truck. It made life easier for me. The coffee following a chilly bike ride was welcome too!"

15 October 2025

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Terry Weston

"No issues whatsoever very happy with the service issued and my new vehicle was spotless and very clean when I picked it up."

14 October 2025

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Claire Gill

"We absolutely love the truck we purchased. It was exactly as described and Coby was amazing. He was extremely professional and helpful and I would definitely recommend your garage (and Coby!)."

06 August 2025

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Graham Popplewell

"Staff were extremely helpful and accommodating. Communication was good."

04 August 2025

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Dave Chamberlain

"Looked after us all the time, didn't have to worry about anything. Best garage we have been to, helpfully in every way."

30 July 2025

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Mr Robert Spencer

"Great company to deal with. Huge stock, very competent salesperson, Coby. Definitely recommend."

22 June 2025

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Dominie Dunbrook

"An easy and straightforward purchase. The sales manager we dealt with - Matthew, I think - was excellent. Communication was good. Car was really well prepared. Probably the best car purchase experience I've had."

28 May 2025

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Craig Turner

"Got a nissan navara from these guys . Customer service was great felt well looked after , they gave me a resnable trade in for my car with no quibbling. On collection there were a couple of issues I didn't relise at the before hand as we'd only had a quick look, but sorted out on the day without any fuss . There was a dent in the bonnet which there sending out someone to sort . So after service seems great. Coby was a great to do business with not pushy in anyway but there for any info you wanted. I would highly recommend otter vale to anyone 😀. We're very pleased with the truck .Thanks guys great job 👍"

30 April 2025

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Mr Adrian Hobbs

"Just picked up our Ford Ranger today and we are super happy! The whole process was seemless and the vehicle is fantastic. We only dealt with Coby who was extremely helpful, polite, respectful and professional throughout. He responded to all our enquiries in a timely manner and did exactly what he said he would do and when. The company fulfilled all our requests on time for which we are very grateful. Coffee was excellent too ! Thank you"

27 February 2025

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Joe Brady

"Fantastic service by Coby; great tea and took the time to understand my requirements to ensure I picked the right vehicle. After looking at other garages in the area I would highly recommend Otter Vale for their friendly service and not pushy like some other places."

06 February 2025

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Robin Burton

"Shaun was fantastic. He listened to my brief and helped me find a vehicle that suited my requirements. I was offered extras without feeling pressured to spend more than I could afford. I felt comfortable throughout the process and he really went above and beyond my expectation. Ultimately I bought the vehicle and a week later I’m very happy with it. Well done Shaun. I look forward to future business with Otter Vale."

23 January 2025

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Megan Atkinson

"Great stress free process. Really helpful and happy staff. Fantastic selection of pickups available. Honest and reliable company."

28 March 2024