2024 Ford Transit Custom Review – Practical, Efficient, and Ready for Business

Modern Design with Real-World Benefits

The new Transit Custom isn’t just a facelift; it sits on a fresh platform designed to maximise practicality. The cab floor is lower for easier step-in, and the redesigned front end improves both visibility and aerodynamics. Ford has clearly prioritised ease of use for drivers who spend long hours behind the wheel.

One stand-out feature for fleet managers is the improved load-through hatch, allowing longer items to pass beneath the passenger seats. The flat floor throughout the cab makes moving around inside much easier ideal for multi-drop delivery work or mobile service operators.

Powertrain Options to Suit Every Job

Ford has broadened the engine line-up for the Transit Custom to cater for every business type:

• Diesel: The familiar 2.0-litre EcoBlue engine is available with 110PS, 136PS, 150PS, or 170PS outputs. You can pair it with a six-speed manual or a smooth-shifting new eight-speed automatic, depending on your operational needs.

• Plug-in Hybrid (PHEV): Offers the benefits of electric-only driving in urban zones with the backup of a petrol engine for longer runs.

• E-Transit Custom (Full Electric): Up to 209 miles of range (WLTP), DC fast-charging, and a payload capacity that rivals diesel versions.

The diesel models promise up to 6% improved fuel economy over the previous version, keeping running costs down a key consideration for fleets.

Electric Option – Realistic for Business?

The E-Transit Custom deserves special mention. It’s not just an afterthought; it’s been designed from the ground up as a working electric van. With up to 2.3 tonnes of towing capacity and a usable 1,100kg payload, it matches diesel variants in practicality.

The battery charges at up to 125kW DC, meaning a 15–80% top-up in around 40 minutes ideal for those doing multiple shifts or long-distance work with planned breaks.

On the Road – Car-Like but Still a Workhorse

Ford’s reputation for producing the most car-like vans continues with the latest Transit Custom. The steering is light and direct, great for city work, while the ride quality is among the best in class. Whether loaded or empty, it feels composed and confidence inspiring.

That said, drivers who prefer the weightier feel of older models may need some time to adjust to the lighter steering. The diesel engine remains punchy, though still audible under hard acceleration, something to bear in mind for those regularly covering motorway miles.

Interior – Built Around the Driver

Ford has focused heavily on improving cabin quality and practicality. The 13-inch SYNC 4 touchscreen with Apple CarPlay and Android Auto comes as standard on most models, and storage is plentiful, with clever under seat solutions and multiple USB ports.

One trade off is the removal of overhead storage in some low-roof variants, a small compromise for improved aerodynamics and cab accessibility.

Safety – Top Marks Where It Counts

Fleet operators will welcome the news that the Transit Custom has achieved a Platinum Euro NCAP rating, putting it at the top of the class for safety. Advanced driver aids, including autonomous emergency braking, blind-spot monitoring, and lane-keeping assist, are either standard or available across the range.

Running Costs & Practicality – The Bottom Line

• Payload: Up to 1,327kg depending on configuration

• Towing Capacity: Up to 2,500kg (diesel and PHEV), 2,300kg (electric)

• Servicing: Ford’s dealer network and wide availability of parts keep downtime to a minimum

• Warranty: Standard three years/100,000 miles

The addition of hybrid and electric versions future proofs the Transit Custom for operators facing increasing emissions restrictions, without sacrificing the practicality that has made it a best seller.

Verdict – Still the Market Leader

The 2024 Ford Transit Custom builds on its reputation with meaningful improvements in efficiency, comfort, and versatility. Whether you're looking for a reliable diesel workhorse, a hybrid for mixed driving, or a fully electric van for urban operations, the Transit Custom delivers.

It’s not the cheapest van on the market, but its all-round capability, driver comfort, and low running costs explain why it continues to be the van of choice for fleets and small businesses alike.