Otter Vale Motor Services 13 Month Warranty explained
Our Warranty is in-house, as other bodies have proven to value our customer's money more than their satisfaction help or courtesy.
The 13 months Otter Vale Warranty is a promise to look after you and treat you as fairly as possible for the 13 months following purchase.
Our primary concern is to provide you with the vehicle that you wish to buy in the condition you believe it to be and contract for at the time of sale. To this ends we provide all vehicles with a full 12 month MOT, a 50 point PDI (pre-delivery inspection) and a service where required to ensure that we do our utmost in your interests.
As we do not have the opportunity to drive our sales vehicles each day over a prolonged period to ensure a thorough and informed test that may be personally assured to you by its driver, we entitle every customer the first 30 days of ownership to confirm that their purchase is as contracted for, fit for its purpose and as described.
In the event that vehicle exhibits any problems or concerns during the first 30 days Otter Vale will rectify any fault found free of charge to the customer, and provide a courtesy car during any time of this rectification. In the event that a fault is found, which Otter Vale, may not economically rectify, the customer is automatically entitled to a replacement vehicle or full refund of the purchase price.
For the 12 months remainder of the Warranty period the customer is entitled to a trade discount on all parts and labour for any work, servicing or repairs carried out at Otter Vale. In order to best utilize our Warranty with minimum inconvenience Otter Vale strongly recommend the use of roadside recovery to deliver your vehicle to us for attention that must be undertaken at our garage. A courtesy vehicle will also be provided if required.
This Warranty is provided free of charge and is inclusive of all parts with exception of the air conditioning system unless specifically contracted for as we are unlicensed for the use of relevant gasses.
We can also organise 3rd party insurance please call us for more details.